We get it - online shopping for jewellery can be a bit tricky sometimes. There may be an occasion when your order arrives and the pieces are not exactly how you imagined them to be, or you simply decide that they are not suitable for you. We want you to LOVE your Ivy's Attic Jewellery pieces, so if you are not happy with your order you can easily return for a full refund or exchange (for example, if the ring size is not quite right).

If you wish to return or exchange an item please contact us within 14 days of delivery via email (hello@ivysatticjewellery.com) quoting your order number and we will provide you with the return address. We ask that the item is returned within 30 days of delivery.

The Boring Terms & Conditions

  • Buyers are responsible for return postage costs (standard postage should do the trick!)
  • We can only accept items returned in its original condition when delivered.
  • If you require an exchange for another item (size/colour etc.) we may ask you to pay an additional shipping charge to cover cost of delivery.
  • If the returned item is in its original condition, we will refund the customer in the same payment method as purchased within 1-2 working days

If you have any queries relating to returns please contact us at hello@ivysatticjewellery.com