We gladly accept returns and exchanges

Contact us within 14 days of delivery

Return items back within 30 days of delivery

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

If you require an exchange for another item (size/colour etc.) we may ask you to pay an additional shipping charge to cover cost of delivery.

If the returned item is in its original condition, we will refund the customer in the same payment method as purchased within 1-2 working days

If you have any queries relating to returns please contact us at hello@ivysatticjewellery.com

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

We don't accept cancellations

But please contact us if you have any problems with your order